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Metroplex Tech offers complete business and residential Computer Technical
Support. We provide support all brands of computers, laptops,
software, hardware and networking devices. We offer flat fee
rates, hourly rates and discounted maintainance IT support
packages (Contract based).
Our technical support includes
IT services and support such as:
Unlimited phone technical support. We are your IT department,
you speak to our help desk about your computer or network
issues whenever you want to! You can:
Unlimited remote technical support. Our in-house remote
techs can remotely diagnosis and repair most issues. This
allows fast response times to any system critical issues.
Unlimited on-site technical support. If phone
or remote support can’t fix a specific issue, we will
quickly send a technical engineer to your on-site location.
Our help desk team will escalate your service call as needed
to the appropriate technical engineer who can best deal with
your technology issue.
Unlimited computer breakdown break/fix technical service.
You only pay for hardware and parts that are replaced. If
a PC or server has a defective hardware component, we will
request your approval for a part replacement and then order
or obtain the necessary part as quickly as possible to correct
the problem and ensure all is working as normal.
Remote monitoring of Critical Serversa and Systems. Being
proactive is the key to preventing potential technical problems
from arising without notice. We provide ongoing monitoring
of servers that involves several types of technical system
checks to make sure issues are found before they can cause
costly downtime.
Day-to-day computer and network maintenance. Keeping
systems in optimal operating condition and up-to-date is critical
for system stability and security. We provide ongoing technical
maintenance of your IT infrastructure components to insure
everything is operating as designed. During routine technical
maintenance many potential problems can be found and corrected
before major issues arise.
Day-to-day regularly scheduled computer and network maintenance
that keeps your IT environment running smoothly.
Contact us
today to enquire about any of our services.
Use the links below to speak
with us today.
Email us your contact information
and we will respond back with 24 hours.
Call us at (817) 717-5539 to arrange
for a tech to visit your home/office.
Submit a support ticket with
your details and a description of the problem.
Request a quote and we will
send you a written quote or estimate.
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