|  With
our Complete Managed IT Service we provide proactive network
management and support through a dedicated Technical Services
Coordinator (TSC), a Senior Tech Expert (STE) and our staff
of Dedicated Tech Experts (DTE). This plan offers significantly
lower costs than hiring internal staff and gives you the expertise
of many specialized technicians focused exclusively on your
business success. will be your technical liaison. This plan
includes:
Proactive on-site support
During weekly/biweekly prescheduled on-site support by your
Dedicated Tech Expert (DTE), we'll take on responsibility
for proactive management of your network and systems. Our
approach is proven to save clients money by preventing problems
before they occur.
Phone and Email support
During weekly/biweekly prescheduled on-site support by your
Dedicated Tech Expert (DTE), we'll take on responsibility
for proactive management of your network. Our approach is
proven to save clients money by preventing problems before
they occur.
Remote management and support
During weekly/biweekly prescheduled on-site support by your
Dedicated Tech Expert (DTE), we'll take on responsibility
for proactive management of your network. Our approach is
proven to save clients money by preventing problems before
they occur. We can minimize disruptions to the work environment
by remotely diagnosing and resolving issues using a secure
remote access management system. This will allow faster response
times and reduce overall costs.
24/7 network monitoring
Round the clock network monitoring allows us to exceed the
availability of even a full-time onsite IT team. Through our
proprietary system, we can actually identify and resolve IT
issues before they ever affect your business-day or night.
 Technical
Support when you need it
Our Rapid-Response IT Services includes help desk support,
remote control resolution of all but the most technically
complex issues, and emergency on-site service 24/7. Complex
support issues can be escalated to the Senior Tech Expert
assigned to your service account. Our proactive outsourcing
is top-rated, highly responsive and very cost effective.
IT Administration
Your dedicated Technical Services Coordinator (TSC) provides
full-service IT planning and management as well as assists
with your technology needs. This includes providing hardware
specifications; resolving ISP issues; vendor negotiations;
request quotes and scheduling service and support. We want
you to spend as little time as possible managing your technology
needs!
Security Monitoring
Customized alerts to notify your IT service provider on attempted
network access by unauthorized users. Software content control
allows you to ban or limit high-bandwidth interactive games
or illegal peer-to-peer file sharing which can monopolize
business resources and promote viruses and Spyware infections.
Extensive security reporting gives you a bird’s-eye
view of your entire network’s security. Patch and hotfix
monitoring ensures your operating systems are up to date and
not exposed to vulnerabilities
Strategy Reviews
Quarterly or semi-annual IT strategy reviews enable your companies
management team to stay current on technology tends, review
technology trends within your industry, and measure your progress
over time. Our goal is to fill all three levels of IT: desktop/user
support, network administration, and CIO/CTO level advising.
Graphical Performance Reporting
Scheduled executive reporting, automatically generated and
sent directly to your e-mail address. Easy-to-understand graphical
and statistical reports customized for your specific needs.
Makes capacity management and upgrade planning simple.
Asset Management
Up-to-date automatic inventory tracking of hardware and software.
Can generate detailed reporting on hardware and software versions,
patch levels, licensing and other important information.
Let Metroplex Tech Technology Group perform all of your IT
functions, or simply augment your current IT team with our
experts.
Learn more about our Managed IT Services.
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