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Help Desk process

Before we start to work with clients, we seek to understand their business and the level of importance that technology has on it. Typically the busineses we work with are significantly dependent on technology so we strive to provide them with the perfect mix of technology and service that will enhance their core business results.

Network Security Review

We can help businesses to secure their networks, systems, applications, data and other resources by undertaking a Security Position Assessment (SPA). This assessment will identify the current level of security readiness in your company, and evaluate the effectiveness of existing security measures, policies and response mechanisms.

Networking audits

We offer comprehensive network audits, helping organizations identify and document their network resources and configurations. In many instances a network audit can uncover network mis-configurations which can prevent future problems. At the conclusion of a network audit , we will present a report, documenting our findings, short and long term recommendations, and a suggested plan of action.

Data Backup solutions

Backup solutions protect your business operation from the potentially crippling loss of data due to network or system failure. When disaster strikes, whether it takes the form of a system malfunction, virus, a fire or simple human error, you can recover your critical data files.

HelpDesk Support

Our Rapid-Response Support service includes phone, email, chat, and remote control of all but the most technically complex issues. Emergency on-site service and support is offered 24 hours a day and available whenever and wherever you need it.


IT Computer Help Desk Outsourcing Solutions in Texas

Help Desk Services

Help Desk solutions and ServiceMetroplex Tech offers employee IT help-desk services that provides technical problem resolution and support for corporate employees. We provide level 1 and 2 end-user and technical support across a wide range of software applications, desktops, notebooks, OS, data center, servers, network equipment, hardware, connectivity and much more. We can support office productivity tools including Internet browsers and email, new service requests, product usage queries, IT operational issues, remote diagnostics (password reset, desktop control) and general IT support.

Service also include Application Support, Network Admininistation and Hardware Diagnosis. Technical support for standard corporate applications (MsOffice, Outlook, E-Mail) and enterprise applications (Interwoven, WebLogic, Siebel, SAP, Broadvision, PeopleSoft). First-line support for field personnel and their hardware and network connectivity (internet access, IP address, login problems), including warranty repair/replacement order processing and acting as the first-line of support for internal employees for all technical issues.

helpdesk Computer Service & Repair Help Desk Terms and Support Levels

Our Technical Help Desk Support team will provide an efficient escalation process through a multi-tier approach to keep requests routed to a Technician who will find a resolution to a customer's problem. We offer 3 levels of Technical support. Our pricing model and SLA's are defined on these levels:

Tier 1 Support:
Basic application software and/or hardware support to callers. The contact is available 24x365 and therefore represents a role rather than an individual. The contacts at this level have the ability to contact on-call engineers and to escalate to management as required, to resolve all Tier 1 incidents.

Tier 2 Support:
More complex support on application software and/or hardware. The role of the CSR agent is typically that of a Lead Engineer. Escalation to this level is appropriate only when Tier 1 interaction has failed to result in resolution and further action transcends the authority of Tier 1 staff.

Tier 3 Support:
Complex hardware and operating system software support that usually involves certified systems engineers. This team is directly under the close supervision of senior technical management and has all the authority to take actions that fall outside the standard operating policies. Escalation to Level Three is appropriate in cases where Tier 1 and Tier 2 interactions have been unsuccessful in resolving a highly complex technical issue.

help desk Computer Service & RepairInterested in a Help Desk solution?

To learn more about our Technical Help Desk Support Services contact us below. We respond to email and phone requests within 24 hours and in most cases a custom proposal based on your RFP/RFQ will be sent within 10 days.

Please contact us for more information.

Email us your contact information and we will respond back with 24 hours.
Call us at (817) 717-5539 to arrange for a tech to visit your home/office.
Submit a support ticket with your details and a description of the problem.
Request a quote and we will send you a written quote or estimate.

We travel all over the greater DFW Metroplex fixing and maintaining computers 24/7 so you can be assured we will be there for you when you or your computers need us most.

We also provide these services: Help desk phone support, remote support, Help desk trouble ticket systems, online help desk solutions and more.


Dallas Fort Worth (DFW) Computer Services and Solutions


Microsoft Networks
IT Technical Support
Remove Viruses/Spyware
Server Monitoring
Home Networking
IT Managed Services
Firewalls & Security
Anti-Virus Protection
Desktop PC Maintenance
Exchange Hosted Email
Sharepoint Server
Computer Consulting
Automated Data Backups
Remote Data Backups
Wifi / Wi-Fi Service
Computer Service Rates
Dallas Computer Repair
Disaster Recovery Planning

Computer Networks
Computer Troubleshooting
Internal Network Security
Computer Consultant
Help Desk Services
Data Backup Recovery
Computer Upgrades
Virus Alerts
IT Solutions
Managed IT
Computer Phone Support
Onsite Computer Support
Discount IT Service Plans
Computer Assessments
Business PC Consulting
Block Hours
Dallas Computer Service
Business Continuity

Virus Infection Removal
Small Business Server
Microsoft Windows Vista
Pay as you go Support
IT Consulting/IT Support
Structured Wiring
Wiring/Network Cabling
Structured Cabling
Wireless Networking
IT Outsourcing
Windows Support
Computer Support
End User Tech Support
Microsoft Networking
Business PC Service
IT Technology Partners
Dallas Computer Support
Contingency Plans

We serve the entire Dallas Fort Worth (DFW) Metroplex and the following surrounding cities:

Dallas County:
Addison, Balch Springs, Cedar Hill, Carrollton, Cockrell Hill, Combine, Coppell, Dallas, DeSoto, Duncanville, Farmers Branch, Ferris, Garland, Glenn Heights, Grand Prairie, Grapevine, Highland Park, Hutchins, Irving, Lancaster, Lewisville, Mesquite, Ovilla, Richardson, Rowlett, Sachse, Seagoville, Sunnyvale, University Park, Wilmer, Wylie

Tarrant County:
Arlington, Avondale, Azle, Bedford, Benbrook, Blue Mound, Briar, Burleson, Colleyville, Como, Crowley, Dalworthington Gardens, Eagle Mountain, Edgecliff, Euless, Everman, Forest Hill, Fort Worth, Grand Prairie, Grapevine, Haltom City, Haslet, Hurst, Keller, Kennedale, Lake Worth, Lakeside, Mansfield, Marshall Creek, Newark, North Richland Hills, Oak Grove, Pantego, Pecan Acres, Pelican Bay, Pleasant Glade, Pleasant Run, Rendon, Retta, Richland Hills, River Oaks, Saginaw, Sansom Park, Southlake, Watauga, Webb, Westlake, Westover Hills, Westworth , White Settlement

Collin County:
Allen, Anna, Blue Ridge, Carrollton, Celina, Dallas, Fairview, Farmersville, Frisco, Josephine, Lavon, Lowry Crossing, Lucas, McKinney, Melissa, Murphy, Nevada, New Hope, Parker, Plano, Princeton, Prosper, Richardson, Royse City, Sachse, St. Paul, Westminster, Weston, Wylie

Denton County:
Argyle, Aubrey, Bartonville, Carrollton, Copper Canyon, Corinth, Corral City, Cross Roads, Dallas, Denton, Double Oak, Flower Mound, Fort Worth, Frisco, Hackberry, Haslet, Hebron, Hickory Creek, Highland Village, Justin, Krugerville, Krum, Lake Dallas, Lakewood Village, Lewisville, Lincoln Park, Little Elm, Marshall Creek, Northlake, Oak Point, Pilot Point, Plano, Ponder, Roanoke, Sanger, Shady Shores, Southlake, The Colony, Trophy Club, Westlake

(Service to areas outside of the DFW Metroplex, including out-of-state, may require additional travel fees. Call for details)

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Dallas: 214.717.5539 | Fort Worth: 817.717.5539
We serve the Dallas Fort Worth Texas Metroplex (DFW) and surrounding cities in Dallas and Tarrant county.
Business Hours: 8am-8pm Monday-Friday - 10am-6pm Saturday - 24 Hour Urgent Client Support - Online Computer Support at

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